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FAQs

FAQ Page:

Where can I buy 4SCORE devices?

4SCORE devices can be purchased online here or in-store from one of our various authorized retailers.

How do I use my 4SCORE device?

Please refer to our How-To-Use page for more information.

How do I charge my 4SCORE device?

Day Pen: Your pen comes with a USB charger.  To charge, connect your charger to your pen as it was when you received it.  Remember not to overtighten but to make sure it is snug.  Plug your charger into a USB compatible charging block such as a computer, phone charger, or other device. When your pen is completely charged the light on the charger will turn green and the light on your pen will turn off.

Curve: Your CURVE comes with a USB charger. To charge, connect your charger to the CURVE by plugging it into the bottom (only one end will properly fit) of the CURVE.  Plug your charger into a USB compatible charging block such as a computer, phone charger, or other device.

What type of cartridges are 4SCORE devices compatible with?

4SCORE devices are designed to be compatible with most standard 510 thread cartridges.

Is my 4SCORE device covered under warranty?

Please refer to our Warranty page for more information.

Do I need to charge the device when I first receive it?

Your 4SCORE device should already be fully charged.

How long should a full charge on my device last?

It completely depends on how frequently you use the device. However, for the all-day-long user, the Day Pen’s charge should last through the majority of a full day, while the Curve should last up to 3 full days.

How often should I charge my battery?

It depends on how often you use your device. When the power button starts blinking, instead of functioning, it’s time to charge it. It should take around one hour for the battery to fully charge.

How do I know if the battery is charging or not?

When you plug the battery into the USB charger, the red light on the charger will remain illuminated while it is charging, and will turn green when it's complete. 

My device isn’t working. Help!?

First, ensure that the battery is charged and that you are following the operation instructions properly.

To confirm that it is the battery that is not working, rather than the cartridge, test the cartridge by inhaling through the mouthpiece to check for airflow. If there’s no airflow, you have a clogged cartridge or connection point. To solve this problem, you can:

–Clean the connection point where the cartridge meets the battery with a cotton swab and rubbing alcohol. (Dry it off before trying to use it again.)

– Heat the oil in the cartridge with the preheat function. (Click the power button twice.)

My battery just blinks red but it is charged.

If your battery is blinking red that indicates that it is not charged.  It is possible that your charger is no longer functioning properly.  To tell if your charger is no longer operating plug in your battery and charger – if your charger light turns green and no light turns on the pen then your charger is no longer working.  Try using another charger to be sure this is the issue.

If these troubleshooting tips don’t work and the device still isn’t working, then you should be covered under our warranty.

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